MISS FOX is committed to excellence in customer care. Please contact us in the case of any issues or faults so that we can promptly assist if a repair or replacement is required.
We stand by our products with a quality guarantee, and may provide you with an exchange or refund using your original payment method if items are found to be faulty, not doing what they are supposed to do and/or significantly different to those shown or described to you. If you believe an item is faulty, we may need to have the item assessed by the manufacturer to determine whether or not you are entitled to an exchange, refund or repair.
In some cases we can also accept returns of beauty products where you have experienced irritation or allergic reaction. If this occurs, please contact us via email or phone and ask to speak with one of our qualified therapists, so that we can determine the nature of the problem. Allergy returns must not be more than 20% used. For returns of this type, we will need to pass your name and contact details on to the relevant manufacturer, so that they can contact you regarding quality control if necessary.
Change of Mind Returns
Please choose items carefully - unfortunately the personal nature of many of the goods that we sell means that they are excluded from change of mind returns for health and safety reasons (unless determined faulty). Perishable goods such as gift cards, food, tea, drinks and supplements cannot be returned due to change of mind.
We also do not generally accept product returns for health and personal care items that are intimate (including hairbrushes and hair irons, makeup brushes, spa accessories or body brushes) flammable liquids such as nail polishes and perfumes, or skincare, body care and makeup items unless sealed in their original packaging.
For change of mind returns, your item must be unused and in the same condition that you received it. It must also be in the original packaging, in its original condition (ie. boxes must not be damaged). Change of mind returns are to be returned unopened within 14 days via mail or in store. We recommend that you use insured or registered delivery to return your items as we can not be responsible for lost items.
There are certain situations where only partial refunds may be granted: (if applicable)
- Products with obvious signs of use.
- Any item not in its original condition, missing its original packaging, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, unless faulty.
To complete your online return, contact us via email or phone 0390280350 prior to returning goods, and then return them within 14 days.