Delivery

Timeframes

We process online orders Tuesday-Saturday. Please allow up to two (2) working day after payment has cleared for your order to be picked and packed.

Occasionally an order will take longer to ship due to stock fluctuations. You will be notified if the item you have ordered is out of stock to advise of the expected wait. If you are unhappy with the delay we can refund your order in full upon your request.

Delivery 

MISS FOX delivers to every state, city, and town in Australia with Express Post via Australia Post. Shipping/Postage fees will vary according to the size of your order, total weight of your order and your location. All orders can be tracked and traced online. Delivery Time is 1-3 working days.

International

The MISS FOX Boutique can only send to Australia, unless agreed or arranged on an individual basis via email enquiries@missfox.com.au. MISS FOX is not responsible for customs charges and restrictions that vary from country to country and result from the importation of certain products. The purchaser remains responsible for all charges and fees incurred.

Address

Please carefully enter and re-check the address(es) nominated for delivery. If you are having a gift card sent directly to the recipient, make sure you double check this address. As expected, we can not be held responsible for orders that do not arrive due to incorrect address entry.

Postage for Gift Cards "Sent Directly to Recipient"

All gift cards that are to be send directly to the recipient have sending costs built into the item cost. You should not be charged additional shipping. In case of any technical errors please contact us.

Accepting Delivery

It is always best to have your parcel delivered to an address where someone will be to available receive it. A business address can be a good option for this reason, but please remember to include your company's name (and the department or level where you work).

Insurance and Damage Liability

We attempt to make sure all products are secured as tightly as possible before shipping. Orders are automatically insured for the purchase cost. Please note that MISS FOX can not accept liability or responsibility for any loss or damage once your order has been handed to the delivery service. Please contact us if your item has not arrived or is damaged in any way upon receipt.

Incorrect Address

In an event that a package is returned to us due to the wrong address provided by the buyer, the buyer will pay all shipping costs plus any other fees incurred. 

Excess Delivery Costs

In some circumstances we will not be able to deliver your order for the price quoted online if you are located in a country or remote area (non Metro). You are welcome to place your order as normal and we will contact you if extra charges will apply. If you are unhappy with the extra delivery costs we can refund your order in full upon your request. Please feel free to contact us for a delivery price before placing your order if you wish.

Dangerous Goods

Please note that is illegal to send aerosols, perfumes and other flammable items through Australia Post. For this reason, some of the products sold in our salon are not currently available online. We apologise for any inconvenience.

Please call us on 0390280350 if you wish to reserve an item for salon pickup or Uber delivery.